Privacy Policy

Maa Savita Press (“we,” “us,” or “our”) respects the privacy of its customers and website visitors. This Privacy Policy explains what information we collect, why we collect it, how we use and protect it, and the rights available to you.

This policy applies to our website, www.printokolkata.in, and to information received through WhatsApp, telephone, email, online forms, and our printing and customised-product services.

1. Information We May Collect

When you contact us, request a quotation, or place an order, we may collect:

  • Your name, telephone number, WhatsApp number, and email address;

  • Your billing, delivery, or contact address;

  • Information about the product, quantity, size, design, and printing instructions;

  • Images, logos, documents, designs, text, and other files submitted by you;

  • Order, payment, and transaction-related information;

  • Details of your communications with us by telephone, WhatsApp, or email;

  • Limited technical information, such as your IP address, browser, device, visited pages, and cookie-related information.

We generally do not store your complete debit or credit card details, UPI PIN, or banking password. When you make an online payment, the relevant bank or payment service provider may process your payment according to its own terms and privacy policy.

2. How We Use Your Information

We may use the collected information to:

  • Prepare quotations and respond to your enquiries;

  • Accept, design, print, process, and deliver your orders;

  • Communicate with you regarding order status, corrections, payment, or delivery;

  • Create invoices and maintain necessary business and accounting records;

  • Provide customer support and resolve complaints or disputes;

  • Prevent fraud, unauthorised activity, and security-related issues;

  • Improve our website, products, and services;

  • Inform you about new services or special offers with your consent;

  • Comply with applicable laws and lawful government requirements.

3. Printing and Design Files

We may use the images, identification documents, certificates, visiting-card details, logos, artwork, and other files submitted by you only as necessary to complete your order.

We will not knowingly use or disclose your files for purposes unrelated to your order unless you give us permission or disclosure is required by law.

After an order is completed, certain files may be retained for a reasonable period for reprinting, accounting, customer support, complaint resolution, or legal purposes. Files may be deleted or securely disposed of when they are no longer required.

You are responsible for ensuring that you have the legal right and necessary permission to use any text, photograph, logo, artwork, document, or other material submitted to us.

4. Sharing of Information

Where necessary to provide our services, limited information may be shared with:

  • Courier or delivery service providers;

  • Banks and payment service providers;

  • Website hosting, email, cloud storage, and technical service providers;

  • WhatsApp, Google Maps, or other third-party services used on our website;

  • Printing, production, or finishing partners involved in completing your order;

  • Government authorities or law-enforcement agencies where legally required.

We do not sell or rent your personal information. Third-party service providers may process your information according to their own privacy policies.

5. Cookies and Third-Party Services

Our website may use necessary cookies to operate correctly, remember user preferences, maintain security, and understand website usage.

Our website may include Google Maps, WhatsApp, social-media links, analytics tools, or other third-party content. These services may collect certain information from your browser or device. We do not control how these third parties process information, and we recommend reviewing their respective privacy policies.

You can control or disable cookies through your browser settings. However, some parts of our website may not function correctly if cookies are disabled.

6. Data Retention

We may retain personal information for as long as reasonably necessary to complete orders, provide reprinting and customer support, maintain accounts, meet tax requirements, resolve disputes, and comply with applicable legal obligations.

When the information is no longer required, we will take reasonable steps to delete, anonymise, or securely dispose of it.

7. Data Security

We take reasonable administrative and technical measures to protect your information against unauthorised access, alteration, disclosure, loss, or misuse.

However, no internet transmission, email communication, or electronic storage method is completely secure. Therefore, we cannot guarantee absolute security.

8. Your Rights

Subject to applicable law, you may request to:

  • Know what personal information we hold about you;

  • Correct inaccurate or incomplete information;

  • Delete information that is no longer necessary;

  • Stop receiving promotional WhatsApp messages, SMS messages, or emails;

  • Withdraw previously provided consent.

We may not be able to delete certain information immediately if it is required to fulfil an order, maintain accounts, resolve a dispute, prevent fraud, or comply with a legal obligation.

9. Children’s Privacy

Our website and services are not intended to knowingly collect personal information from children under 18 years of age.

Orders placed by minors should be made with the consent and supervision of a parent or legal guardian. If you believe that we have accidentally collected a child’s personal information, please contact us.

10. Links to Other Websites

Our website may contain links to third-party websites or services. Maa Savita Press is not responsible for the content, security, or privacy practices of those websites.

We recommend reviewing the privacy policy of every third-party website you visit.

11. Changes to This Privacy Policy

We may update this Privacy Policy when required due to changes in our business, services, technology, or applicable law.

The updated policy will be published on this page with a revised effective date. We encourage you to review this page periodically.

12. Contact Us

For questions about this Privacy Policy or to request access, correction, or deletion of your personal information, please contact:

Maa Savita Press
Nabagram Jhil Road, Garia Station (East)
Near Sandhya Bazar, Kolkata – 700152
Phone/WhatsApp: +91 9732975322
Email: maasavitapress13@gmail.com
Website: www.printokolkata.in